Do you travel on Virgin trains?

Sir Richard Branson's Virgin Trains service has lost its West Coast main line franchise to rival transport company FirstGroup.

Sir Richard said he was "extremely disappointed" that the Department for Transport (DfT) had preferred FirstGroup to Virgin which had run the London to Scotland West Coast line since 1997, adding: "Based on the current flawed system, it is extremely unlikely that we would bid again for a franchise."

Sir Richard added that this was the fourth time Virgin had been outbid in a franchise tender process. He went on: "On the past three occasions, the winning operator has come nowhere close to delivering their promised plans and revenue, and has let the public and country down dramatically.

"GNER and National Express over promised in order to win the franchise and spectacularly ran into financial difficulties in trying to deliver their plans. The East Coast is still in Government ownership and its service is outdated and underinvested, costing passengers and the country dearly as a result. Insanity is doing the same thing over and over again and expecting different results. When will the Department for Transport learn?"

Do you use Virgin's West Coast main line service? What do you think of the service they offer? Are you happy or annoyed that the FirstGroup will be taking over the running of these trains? Do you have concerns about safety, prices or any other aspects of the West Coast main line service?

We want to hear your stories, email us at westcoasttrainstories@live.co.uk, or leave a comment in the section below.