The grandmother of a British girl who drowned in the pool of an Egyptian resort has raised concerns about lifeguards not rescuing the five-year-old.
Chloe Johnson, from Forest Hill, in south-east London, died at a waterpark at the Coral Sea Waterworld Hotel in the Red Sea resort of Sharm el-Sheikh on Friday.
Grandmother talks about attempts to save Chloe
Her grandmother April Johnson has spoken about attempts to save the youngster, who was on her first ever family holiday when she died.
Ms Johnson said her son had been looking for his daughter when she was spotted by other tourists.
She also said told Sky News that she had been told it was tourists who tried to save Chloe after pulling her from the pool.
“A gentleman came running along with her in his arms and put her down on the floor,” the girl’s grandmother told Sky News.
“My son tried to resuscitate her. A couple of holidaymakers, a doctor and a nurse, tried to resuscitate her too but they couldn't.”
Ms Johnson also told Sky News that Chloe was taken up to their hotel room and that it was four hours before the ambulance arrived.
"My questions are - why weren't the ambulance there straightaway and where were the lifeguards?
"If the lifeguards had been around the pool and pulled her out and resuscitated her, we would still have her today. I want answers.
"I want to know where the lifeguards were for the sake of any other children. I would hate it to happen to any other family," said the grandmother.
She said Chloe was a "lovely girl" and described the family's devastation at her loss.
Holiday company conducting a full investigation
The family was travelling with holiday company First Choice and MSN UK put Ms Johnson’s reported specific concerns to the company.
In a statement, it said: "First Choice is currently carrying out a full investigation with the hotelier and resort team to understand how the incident occurred.
"At this time we are unable to speculate or comment further.
"Our priority is to provide support to the family at this extremely difficult time."
Earlier, a spokeswoman for the company said: "First Choice can sadly confirm that a child has died while staying at the Coral Sea Waterworld hotel in Egypt.
“The incident occurred in a pool in the hotel's waterpark. Our thoughts and condolences are with the family at this extremely difficult time.
“The British Consulate were immediately informed and they are now working with our dedicated resort team in Egypt, to offer every assistance possible to the family in resort.
"In partnership with the hotelier, our resort team are working to understand how the incident occurred, and we will be carrying out a full and thorough investigation. At this time our priority is to provide support to the family."
The hotel also released a statement, according to Sky News, expressing their sadness at the death of the child and offering their sympathies to her family. Safety of guests was always its utmost priority and the hotel was working closely with First Choice and local authorities to investigate the incident.
Tributes to Chloe on the resort's Facebook page
Updates were also posted to the resort's Facebook page and tributes left by visitors to the page.
One message on the page said the girl's death was believed to be a "tragic accident".
Gary Fazackerley wrote: “Very sad. Holidays are supposed to be happy times and create memories that last a lifetime. My heartfelt sympathies go out to this family.”
Paula Witton wrote: “Such a tragedy. RIP Chloe. Thinking of you all – family and staff.”
According to the Coral Sea Hotels and Resorts website, the Coral Sea Waterworld Hotel is "a magnificent resort leaving nothing to be desired" and is "set amid colourful landscape gardens and the resort's two pools".
It is described as a "perfect setting for complete relaxation", as well as being "an ideal venue for many exciting activities".