Train cleaner is Games tickets hero

A train cleaner has gone the extra mile to help find lost Olympic tickets.

A mother and son found they had mislaid their precious tickets as they were approaching the Olympic Park in Stratford, east London.

Fearing the tickets were among rubbish they had left on a train to Liverpool Street station, the worried pair went back there to try to hunt them down.

The Greater Anglia train presentation team helped them identify their original train but it had been cleaned and no tickets had been found.

At this point, Greater Anglia train cleaner Gaspare Giarracco, 42, volunteered to go through the bins at the station and came up with the tickets.

Mother and son were able to travel to Stratford while Mr Giarracco received a special service award from his company.

Greater Anglia customer service director Andrew Goodrum said: "Gaspare really is a champion. He's gone the extra mile to ensure a customer's once-in-a-lifetime trip to the Games could go ahead.

"His actions exemplify what good customer service is all about. He is a great role model for us all."

Mr Giarracco, who lives in the north London borough of Haringey, said: "I was determined to help the customer, find the tickets and make sure the story had a happy ending."